We collect certain information about visitors to our website in order to provide requested products and services to them.
We also collect information to better understand how visitors use the website in order to enhance the visitor experience.
What data we collect
We only ever collect personal data that we require, which will include the following:
- Email Address
- IP Address / Website usage data
- Session Cookies
- Feature Cookies
If you wish to make an online purchase from us, we will transfer you to the website of our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Parham Park Ltd does not collect or store your payment information.
How we use your data
We’ll only use your personal data for lawful purposes, as defined by the Data Protection Act 1998; the General Data Protection Regulation 2016 (from 25th May 2018); and the Privacy of Electronic Communications Regulation (2016).
Collecting this data helps us understand what you are looking for from us, enabling us to deliver improved products and services.
Depending on how you interact with our website, we will use your personal information in the following ways:
- To contact you in response to a specific enquiry
- To alert you of any changes or cancellations of events, activities and bookings
- To send you informational and promotional communications which you have requested. This might include information about events, general news, promotions and special offers, and anything else which we feel might be relevant to you.
- To contact you via email or mail for market research reasons.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for no longer than is necessary for the relevant activity, as set out below:
Personal information submitted via the contact form on the website is transmitted directly to Parham Park Ltd and a copy is temporarily stored on the website. Personal information stored on the website will be routinely deleted once every calendar month.
Personal information and messages may be stored for a longer period as part of a website backup. Backups are important so that we can repair the website if it gets hacked, defaced or deleted. In any instance where there is the need to restore the website from a backup, we will immediately delete any personal information that is restored and which is older than one month from the day of the restore.
At the Parham Park Ltd offices, your message and personal information is retained in an identifiable form only for as long as is necessary to respond to the communication or to take any appropriate actions. Afterwards, the information is deleted or anonymised and retained for statistical purposes.
There may be other reasons for us storing your message and personal information at our offices for longer than 30 days. For example to satisfy accounting requirements or if your message and personal details form part of a contract or agreement or should we need to record and evidence a complaint and our response.
Personal information submitted to our online ticket merchant, Tyg Tickets Ltd, is retained for six years from the date of the most recent interaction with the service. After this time, it is automatically deleted.
Who has access to your information?
We will not sell, rent or freely give away your personal information.
Parham Park Ltd employs service providers to help with marketing, ecommerce and website maintenance and consultancy. These third parties may have access to your personal information when carrying out the tasks for which they are employed.
Where service providers can access your data, their conduct will be governed by an agreement that prohibits the unnecessary viewing of your data or the sharing or distribution of your data to any other third party without written consent from Parham Park Ltd.
Purchasing tickets via our website requires you to input your personal information on another website controlled by another company. They will store and process your data in order to facilitate your transaction.
- Tyg Tickets Ltd – ecommerce service provider.
- Mailchimp – email marketing service provider
We will not release your information to other third parties unless there is a legal obligation to do so.
Controlling information about you
When you provide your details on our website, you will see one or more tick boxes allowing you to:
- Opt-in to receive marketing communications from us by email
- Cookie consent form
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
- Click ‘unsubscribe’ in any email communications you receive from us
- Send an email to email@example.com
- Write to us at: Parham House and Gardens, Parham Park, Pulborough, West Sussex, RH20 4HS.
Any personal information we hold about you is stored and processed in accordance with our data protection policy.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or write to us at: Parham House and Gardens, Parham Park, Pulborough, West Sussex, RH20 4HS.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation.
Links to other websites
Cookies and how we use them
Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling Parham Park Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the Website may not function fully or as intended.
You can either use the interface provided on this site or your browser to enable or disable cookies. By default, most Internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your Internet browser.
You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your Internet browser is up-to-date and that you consult the help and guidance provided by the developer of your Internet browser if you are unsure about adjusting your privacy settings.