Parham Park Limited (“PPL”, “we” and “our”) is committed to respecting and protecting your privacy. Please read the following carefully to understand our approach to managing your Personal Data.
“Personal Data” is information which can be used on its own or in combination with other information to identify a living individual.
The processing of “Personal Data” is governed by the General Data Protection Regulation (“the GDPR”). In the United Kingdom the authority responsible for governing and enforcing the GDPR is the Information Commissioner’s Office (the “ICO”).
WHO WE ARE
For the purposes of the GDPR, the organisation responsible for collecting and processing your Personal Data is Parham Park Limited.
Parham Park Limited is a company limited by guarantee in England (No. 1392448) and a charity (No. 276673). Our registered offices are at 33 Queen Anne Street, London, W1G 9HY.
We are registered as a Data Controller with the Information Commissioner’s Office (No. ZA061448).
HOW WE PROCESS YOUR DATA
In order to comply with our obligations under the GDPR, we will do the following:
Keep your Personal Data up to date
Store and destroy your Personal Data securely
Limit the collection and retention of all Personal Data to what is strictly necessary
Protect all Personal Data from loss or misuse.
HOW WE USE YOUR PERSONAL DATA
We use your Personal Data for the following purposes:
To enable us to provide a service or fulfil a booking
To manage our membership records
To maintain our business processes for reporting, accounting, and recordkeeping
To inform you of news, opportunities and offers
To make improvements to our products and services
As a House and Gardens Visitor:
We collect and use your Personal Data in order to enter into, administer and manage your visit(s).
We may also ask you to answer some questions or complete surveys. These are optional and you do not have to respond to them.
We will only send you marketing communications if you give us your consent to do so.
As a Season Ticket Holder:
We collect and use your Personal Data to administer and manage your membership.
Where you purchase a Season Ticket this includes monitoring your admissions and purchases in our shops and/or catering facilities.
We will send renewal reminders to your email address unless you request that we do not do so, or you request that we use an alternative method to contact you.
We will only send you marketing promotions and advance notice of priority booking if you provide consent to do so.
When you choose to book for a catering based event we will process your Personal Data in order to enter into, administer, manage and perform that contract with you.
We may, for specific events, also ask to process information relating dietary requirements as part of your attendance and participation in such events.
Please note that in cases where the service is provided through a partnership with an external caterer or agency, your Personal Data will be shared with that entity for the purposes of performing our contract with you.
We will only send you marketing and promotions if you provide consent to do so.
Please note that we use CCTV for the prevention and detection of crime and for the safety and security of our visitors and staff.
For Marketing and Promotions:
We may use your Personal Data to provide you with marketing information, including news, activities and offers or services relating to Parham. We will only do this where you have given us your specific consent to do so.
You can manage your email marketing preferences by clicking on the link in the footer of our emails.
We may invite you to complete surveys or provide us with feedback. These are optional and you do not have to respond to them.
We do not share your information with any other third party for marketing purposes unless disclosed at the time of opt-in.
HOW LONG DO WE RETAIN YOUR INFORMATION?
We will only retain your Personal Data for a reasonable period; after you have stopped being an active prospect, customer or supplier and only for as long as necessary in order to fulfil the purpose(s) for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
INFORMATION THAT WE MAY COLLECT FROM YOU
We may collect and process the following Personal Data about you:
Information that you provide
Information that you provide us by filling in forms on our website or by contacting us by telephone, email, letter or any other method.
This includes information provided at the time of signing up to receive our newsletter, making a booking, purchasing a Season Ticket, making a booking on our online shop, enquiring about a job role or requesting information on other products and services.
We may also ask you for information when you report a problem or have a complaint.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
If you contact us, we may keep a record of that correspondence.
The information you may give us may include your name, email address, postal address, telephone number and financial and credit card information.
Information that we Collect Via Our Website (IP Addresses and Cookies):
With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
This information enables us:
To establish how many people visit our website and for what purpose(s)
To identify patterns in the way visitors use the website
To improve the customer experience
To determine which promotional tools are most successful
By visiting our website you are accepting and consenting to the practices described in this policy.
This policy only applies to our website. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
DATA WE SHARE
We may share your Personal Data with third party organisations for the purposes specified below:
Our insurance providers, in connection with our cover and any related claims or enquiries.
Third party service providers, agents, subcontractors in cases where your Personal Data is necessary for them to complete a task or service that we have agreed to provide to you.
Third parties permitted by the GDPR, such as law enforcement or regulatory agencies, in cases where the provision of your Personal Data is a regulatory or legal requirement.
Third party security or civil authorities (e.g. the police), in circumstances where your Personal Data is required in connection with the investigation of a crime or security issue.
DATA WE RECEIVE
We may collect your Personal Data as part of our due diligence procedures.
We may combine Personal Data we receive from other sources with the Personal Data you provide to us and the Personal Data that we collect about you, and may use this information in accordance with the purposes set out above.
WHERE WE STORE YOUR PERSONAL DATA
We do not store or transfer your Personal Data outside of the European Union.
Where passwords may have been issued to access certain areas of our website, it is the responsibility of the individual to keep the details of any passwords strictly confidential.
Any payment transactions taken via our website or card machines will be encrypted.
The transmission of information via the internet is not completely secure and we therefore cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk.
HOW WE USE YOUR PERSONAL DATA
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
AUTOMATED DECISION MAKING AND PROFILING
We do not use automated decision making systems or profiling.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Where not otherwise provided for, we may disclose your Personal Data to third parties in order to comply with a legal obligation or a regulatory duty.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of your Personal Data which we hold about you;
The right to request that we correct any Personal Data if it is found to be inaccurate or out of date;
The right to request your Personal Data is erased where it is no longer necessary for us to retain such data;
The right to withdraw your consent to the processing at any time;
The right to request that the data controller provide the data subject with his/her Personal Data and where possible, to transmit that data directly to another data controller (known as the right to data portability);
The right, where there is a dispute in relation to the accuracy or processing of your Personal Data, to request a restriction is placed on further processing;
The right to object to the processing of Personal Data;
The right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please visit the Information Commissioner’s website at ico.org.uk.
If you are unhappy with how we are using your Personal Data we encourage you to contact us.
You have the right to lodge a complaint with the Information Commissioner if you are unhappy with how we are handling our Data Protection obligations.
CHANGES TO THIS NOTICE
Any changes we may make to our Privacy Notice will be posted on this page. Please check back frequently to see any updates or changes. This policy was last updated on 2nd May 2021.
If you have enquiries or comments relating to this information, please do not hesitate to contact us using one of the methods below:
Write to: The Estate Office, Parham House and Gardens, Parham Park, Pulborough, West Sussex, RH20 4HS.
Telephone: +44 (0)1903 742021